RETURNS AND EXCHANGES POLICY

Terms and Conditions

RETURNS

1. You can return most new, undamaged items sold and supplied by www.kilt.co.uk and all our other online shops within 30 days of delivery for a full refund.
2. If you are returning an item, you need to give us full name, address, order number, reason for return and state that this is a return package.
3. Returned and exchanged items need to be send to:
   
   Returns Department
   Heritage of Scotland
   234-242 High Street
   Kirkcaldy
   Scotland
   KY1 1JT
4. In most cases, we make a refund in the same form of payment originally used for the purchase. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by cheque, it will take longer for you to receive the refund, if you paid by credit card, the refund will be paid directly back to your card.
5. Refunds of shipping:
   1. We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
   2. You are obliged to pay the return shipping costs (£8.50 UK, £20 other countries) if the return is not a result of our fault.
6. We accept partial returns for items which are a part of packages.
7. Items purchased in our website stores can be returned to our physical stores with a proof of purchase.
8. Items marked as made to order are not returnable (selected kilts, dresses, skirts, sporrans).
9. When sending products back to us for refund or exchange please make sure there are no surcharges to the recipient. In our experience, broker service charges apply to the receipients when shipping via UPS. Our company does not cover them, which may affect in failed delivery and return of a parcel.

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EXCHANGES

1. If you are exchanging an item, you need to give us full name, address, order number and state that this is a return package.
2. Returned and exchanged items need to be send to:
   
   Returns Department
   Heritage of Scotland
   234-242 High Street
   Kirkcaldy
   Scotland
   KY1 1JT
3. Company covers the costs of replacement if the exchange is a result of our fault.
4. You are obliged to pay the return shipping costs (£8.50 UK, £20 other countries) if the return is not a result of our fault
5. Please note that it takes us 7 business days to process returns once they arrive at our Returns Department.
6. If you would like to exchange an item for a different one, please return the original item along with a letter informing about the product you would like to exchange it for. Exchanges are accepted within 30 days from the delivery of the original parcel to you.
7. If you wish to exchange an item, you are obliged to provide us all details considering new purchase (enclosing item code, size, colour, etc.)
8. When sending products back to us for refund or exchange please make sure there are no surcharges to the recipient. In our experience, broker service charges apply to the receipients when shipping via UPS. Our company does not cover them, which may affect in failed delivery and return of a parcel.

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EXCEPTIONS

Due to reasons pertaining to hygiene and copyright, the following items are non-returnable unless faulty:

1. Underwear/lingerie, and swimwear. Please ensure that such items are tried on over your own underwear. We reserve the right to refuse returns of underwear items where it is apparent that this has not been the case.
2. Hats and hair accessories unless unworn and the tags still in place.
3. Pierced earrings and pierced body jewellery - we are unable to refund or exchange any pierced jewellery.
4. Cosmetics and toiletries and towels, we will accept returns if they are in a saleable condition with unbroken seals and packaging, and only if supported by a valid proof of purchase (your dispatch note) for exchange or refund.
5. Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.
6. CDs and DVDs, unless they are unopened with any seals and shrink-wrap intact.